Support

Refunds and faulty files

There are no change-of-mind refunds for digital products once the download has been made available to you, because the files cannot be returned. If a file is faulty, won't open, is missing, or is materially not what was described, contact us and we will supply the files directly, replace them, or refund you.

If you have not yet downloaded anything, ask us and we will cancel and refund the order. Consumers in the European Union and the United Kingdom have a 14-day right to cancel a distance purchase, which for digital content ends once its supply begins with your consent — that is, once the download is available to you. Until then the right stands.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kit purchases are processed by Link, a Stripe company, as merchant of record. Refunds for kits are paid back through Link to the card you used, and Link may also refund a kit purchase within 60 days in some cases. Gift cards are sold by us directly and are refunded by us.

We aim to reply within a few days.